Unit 5: Cold Calling

Saying it accurately

Match the questions from the conversation (1-5)to the ones blow(A-E) that sever the same purpose.

1.Am I speaking to Mr. Harvey?
2.Do you have a moment to speak to me?
3.Would you like to find out about ways to manage risk caused by long term adjustment to weather patterns?
4.Would it be possible to arrange a meeting next week where I could explain our services in more detail?
5.When’s a good time for you, Mr. Harvey?

A.When is convenient for you Mr. Harvey?
B.Could we set up a meeting next week to discuss it further?
C.Is that MR. Harvey?
D.Is this a good time?
E.Would you be keen on finding out more about ways to manage risk caused by long-term adjustments to weather patterns?

Saying it clearly

Listen to these two questions

Do you have a moment to speak to me?
Could we set up a meeting next week to discuss it further?

Saying it appropriately

When approaching potential customers over the phone, it’s important to use the right time of voice. Listen to the sentences from and choose the adjective describing the speaker’s tone of voices.
Do you think that might be something of interest to you?
Could we set up a meeting for next week, Mr Lee?
My company specializes in designing bespoke software.
This is Tom Sweeney from Lermans and Co.
May I ask you a question, Mr Lee?
Do you have a moment to speak to me?

1.Polite or pushy?
2.Enthusiastic or bored?
3.Abrupt or friendly?
4.Pushy or friendly?
5.Bored or polite?
6.Bored or friendly?

Get speaking

You are a salesperson at Top Tier Training and you call Frederic Gulbert, personnel manager at Rogers and Co. Your aim is to set up a meeting with him to discuss your range of services. Follow the cues.

You: (Check that you are speaking to FredericGulbert.)
Frederic Gulbert:Speaking
You: (Say who you are and who you work for.)
FG:Oh, yes.
You: (Check that Frederic has time to talk to you now.)
FG:Yes, I have a few minutes.
You: (Explain that your company specializes in providing motivational training courses for staff and gauge his interest.)
FG:The idea sounds interesting.
You: (Suggest a meeting for 10 a.m. next Tuesday.)
FG:Yes, that sounds good. Look forward to meeting you then.