Sales: Good afternoon, anything I can do for you?
銷售:下午好,有什么能為您效勞的?
Lily: Yes. I bought this hair pin in your store yesterday. I like it very much, and it cost me over 50 yuan. Your assistant told me it is of good quality. But it broke this morning. I didn't even wear it with any force. I want a refund.
莉莉:是的,我昨天在你們店買了這個發簪,我很喜歡它,還花了我50多元錢。你們的售貨員告訴我它的質量很好,但是今天早上它就斷了,我甚至都沒用力戴它。我要退款。
Sales: I got it, Miss. Let me check it first. Well, there are some defects with this one. I can give you a refund or I can exchange a new one for you. What do you prefer?
銷售:我了解了,小姐。請讓我先檢查一下。好吧,這個發簪確實存在一些缺陷。我可以給您退款或者換一個新的給您,您選擇哪種?
Lily: No, I just want my money back.
莉莉:不,我只想要退款。
Sales: That's OK. Please show me your receipt.
銷售:那好吧。請給我您的收據。