Hello, Mr. Johnson. How can I help you?
您好,約翰遜先生。請問有什么可以為您效勞?
I have asked three times for fresh towels to be delivered to my room.
我想要幾條干凈的毛巾送到我房間,我都叫了三次了。
Oh! Nobody has brought them to you?
啊!沒有人給您拿過去嗎?
I have been waiting for almost an hour! How can I take a shower without a towel?
我已經等了差不多一個小時了!沒有毛巾我怎么洗澡啊?
I am terribly sorry, Mr. Johnson.
十分抱歉,約翰遜先生。
I am very unhappy with your service!
我對你們的服務很不滿意!
I understand. Let's see...you are in Room 401. I will personally bring you the towels now.
我理解。我看看……您住401號房間。 我現在給您送過去。
Thanks, I appreciate that.
謝謝,我很感謝。
It's the least I can do. And I can give you a discount for your entire stay with us.
這是我應該做的,而且您在我們酒店的整個入住期間,我還可以為您打折。
That's very kind of you!
你太好了!
It's my pleasure. I will be right up with your towels.
不用客氣。我馬上給您送毛巾。