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10.Damage claim Dialogue
10.索賠 對話
The goods are damaged during the shipment. Now Steven is dealing with the claim.
貨物在運輸過程中被損壞了。現在史蒂文正處理投訴。
Steven: What exactly is the problem with the latest lot?
史蒂文：最近這一批貨究竟出了什么問題？
Customer: We are faced with the problem that part of the consignment is unacceptable. We assume that damage occurred during the consignment was in your care.
客戶：我們面臨的問題是委托的部分貨物無法接收。我們認為貨物是在你方保管時受到損害的。
Steven: But we can't accept your damage claim.
史蒂文：但是我們無法辦理你的索賠。
Customer: Why not?
客戶：為什么呢？
Steven: You didn't note the damage on the bill of lading.
史蒂文：你沒有在提貨單上注明損壞情況。
Customer: I see.
客戶：我明白了。
