Narrator: 大家好，歡迎回到 Tiptop Trading 貿易公司。Lime 先生訂了很多皇家仿真檸檬，而 Anna 正忙著處理這個單子。

Anna: Yes?... Who?... I can't hear you. Mr what? What? Mr Who? I don't know, you tell me. Oh, you are Mr Hu... H-U: Hu. Er... No, Tom's busy. Call back later. Bye. (hangs up) Tom, Mr Hu called for you.

Tom: Mr Hu-

Anna: Mr Hu: H-U

Tom: Anna, Mr Hu is a very important-

(phone rings)

Anna:Oh! What now! (answers) Yes?

Tom: I'm going to have to talk to the boss about this.

Anna: No. I'm busy, give me your number, I'll call you later. Yep, yep, 6...8... thanks. Bye! Right, now where was I?

Paul: Anna, could I have a word?

Anna: Yes. Ohhh, he must want to tell me how pleased he is with the Citrus Ventures deal.

Paul: Now, Anna... biscuit?

Anna: Thank you.

Paul: I'm a little bit concerned about something.

Anna: "I'm a little bit concerned..." Doesn't that mean something bad?

Narrator: 是啊，Anna 你得注意了。Paul 現在用的是很婉轉的短語來表達他的不滿。我們聽聽他想說什么。

Paul: I think you need to work on your telephone manner.

Anna: Work on my telephone manner?

Narrator: 他的意思是你接電話的態度得好好改進一下to work on it – 要做好點兒。

Paul: Perhaps you should think about-

Narrator: Perhaps you should think about – 你可以考慮一下什么什么，這也是很婉轉的勸說你應該做些什么。

Paul: Anna, are you listening to me?

Anna: Yes, sorry, I was just sort of, errr, talking to myself. Could you repeat what you said please?

Paul: Right, I'll start again. I said: I'm a little bit concerned about your telephone manner. You need to work on the way you speak to clients. Perhaps you should think about being a bit more polite to clients, it's important for the image of the company.

Anna: Oh okay.

Paul: You can go now – take another biscuit with you – that's my last chocolate wafer, you lucky thing!

Denise: Anna? Is everything all right?

Anna: Yes.

Denise: What's the matter?

Anna: Paul says I need to 'w-w-w-work on' my telephone manner.

Denise: Well I was a bit concerned about it myself. And I think Tom actually mentioned it to Paul. But, look, I'll help you if you like. I'm a bit of an expert on the phone. I'll give you some lessons.

Anna: Oh thank you.

Denise: Come in early tomorrow morning, before the others get here and we'll practise.

Anna: Thank you Denise, that's very kind.

Narrator: 不得了，Denise 對Anna 這么好。正是出人意料。不過據我所知，Denise 從來都是在電話上和人聊天，沒聽到她在電話上和顧客說活。Paul 用了好幾個短語婉轉的點出

Anna 的問題和她需要做的事情。讓我們來再聽一下：

I'm a little bit concerned about...

You need to work on...

Perhaps you should think about...

好了，讓我們在下一期節目中看Denise 能否幫到 Anna. 再見！

聽力挑戰：

Paul 提醒Anna 在接電話時需要注意什么？

上期答案：

Anna 介紹皇家仿真檸檬的強項是什么呢？
答案：強項是這款仿真檸檬的設計和柔軟手感。