陳豪在美國ABC公司工作。他經(jīng)常要用電子郵件和公司內(nèi)外的人聯(lián)系。今天他見到了一個他不認(rèn)識的英文詞，所以就去請教美籍華人Mary。

C：Hey, Mary，我知道etiquette這個詞的意思是禮節(jié)，禮貌。可是，什么是netiquette? NETIQUETTE。

M：Netiquette是人們新創(chuàng)造的一個詞。意思是網(wǎng)上禮節(jié)，也就是good behavior on the Internet。

C：網(wǎng)上還有禮節(jié)！Why don't you give me an example.

M：比如說，你最好不要全用大寫來寫email。If you type in all capital letters, people would think you are shouting your message。

C：噢，怪不得那天銷售部的Robert問我：Why did you yell at me? 可有的人給我email全用小寫，那是什么意思呀？Whisper？說悄悄話呀？

M：No。那天財(cái)務(wù)部的Kevin不是給我們倆寫的email都用小寫嗎？全用小寫一般是不正式的，like chatting with your friends。

C：Email本身就是不正式的。

M：That's true, but that does not mean you can ignore appropriate etiquette。我得去開個會，午飯時(shí)再接著談吧！

C：Fine! See you at the cafeteria at 12:00pm.

M：喲，陳豪，你怎么吃那么快呀！

C：我剛才真是餓死了，不過我很想知道還有哪些網(wǎng)上禮節(jié)。

M：首先，在你送出e-mail 之前，check if there are mistakes such as spelling, grammar, punctuation and word choice. If your e-mail is sloppy, you will be perceived as sloppy and disrespectful to the recipients.

C：我有兩次發(fā)e-mail給客戶時(shí)忘了附件。幾個客戶馬上回e-mail問我：What attachment?

M：是呀，一旦e-mail發(fā)出去以后，你就沒法收回了。發(fā)現(xiàn)錯誤后最好的辦法就是糾正錯誤，再重新發(fā)一次。你應(yīng)該在subject line里寫：corrected version with attachment included。

C：下回我一定這樣做。

M：最好是不要出這樣的差錯。Before you hit the send button, check your spelling, grammar, punctuation and word choice. Sloppiness gives people a bad impression and is disrespectful to others. When mistakes are found, correct them and resend the e-mail. Typing in all capital letters seems that you are shouting, or typing in all lower keys are like chatting with your friends.