This is the first in a series of Business English lessons on handling a crisis. 這是商務(wù)英語(yǔ)播客有關(guān)處理緊急事故的第一集。

Imagine this: it's four o'clock in the morning and you're sound asleep. The phone rings. It's one of your managers. There's been a terrible accident! What do you do? What do you say? 想象一下:現(xiàn)在是早晨4點(diǎn),你還睡夢(mèng)中。電話想起。你的經(jīng)理電話你說(shuō)有個(gè)很糟糕的事故，你該怎么做，你該說(shuō)什么？

At some point in your career, you will have to deal with a major crisis. It could be a labor strike or an environmental disaster. And there are minor crises, like missing an important delivery or running out of paper, that can happen every day. These events can certainly do damage, but how much? That depends on how you deal with them. 在你事業(yè)的某些關(guān)鍵時(shí)刻，你將不得不處理一些大的事故。它可能是工人罷工，或者環(huán)境方面的災(zāi)難。可能也有小的事故，比如錯(cuò)過(guò)重要的交貨時(shí)間，或者紙用完了，這些可能每天都會(huì)發(fā)生。這些事故也確實(shí)會(huì)損害，但是無(wú)法確切地指導(dǎo)損失多少。這還得看你是怎么處理這樣的事故。

Good crisis management is the key. Your success and reputation depend on it. So in this lesson, we'll look at what happens when a crisis breaks, or begins. This is all about "Taking Control in a Crisis." We'll cover some useful techniques and language to deal effectively with that early morning phone call about an accident. 有效的危機(jī)管理是關(guān)鍵。你的成功和你的名聲取決于此。因此在這一節(jié)課中，我們將學(xué)習(xí)當(dāng)危機(jī)爆發(fā)時(shí)會(huì)發(fā)生什么，還是危機(jī)是怎么引起的。這就是關(guān)于控制危機(jī)的全部。這個(gè)包含一些有用的技術(shù)和有效處理緊急事情的語(yǔ)言，比如清晨接到經(jīng)理打來(lái)說(shuō)有有緊急事故的電話。

We'll hear Sandy and Mike, who work at a factory in China that has just had an accident. Sandy is the plant manager, while Mike is the lead production engineer. A pipe has burst, releasing gas and injuring two workers.Now Sandy and Mike are calling their boss, Frank Menzies, in the U.S. Let's listen as Sandy and Mike deliver the bad news and Frank takes control of the crisis. 我們將聽(tīng)到山迪和麥克的對(duì)話，他們?cè)谥袊?guó)的一個(gè)剛發(fā)生一起事故的工廠里工作。山迪是工廠經(jīng)理，而麥克是總生產(chǎn)工程師。管道爆炸，泄露氣體，兩名工人受傷。現(xiàn)在山迪和麥克正在給他們?cè)诿绹?guó)的老板弗蘭克·孟打電話。讓我們來(lái)聽(tīng)山迪和麥克是如何向他們的老板轉(zhuǎn)達(dá)消息的。

Listening Questions:

1. Why isn't Mike on the call at the beginning?
2. What information about the incident does Frank want to know?
3. What does Frank instruct Mike to do at the end?