In this Business English Pod lesson we're going to look at discussing problems over the phone. For example today, we'll focus on chasing up an outstanding invoice, or a bill that hasn't been paid on time. 在今天的原汁原味商務英語播客中我們將談論的是手機問題。比如今天，我們將圍繞追討未及時償還的發票和賬款。

In business, it's not unusual to have a customer who's late with a payment. Sometimes an invoice just hasn't been received; other times the customer might not have the funds to cover the bill. Eventually, you need to call, discuss the problem, and try and work out a solution. 在商務交易中，客戶沒有及時付款的現象很常見。有時可能是發票沒有及時收到，有時可能是客戶沒有現金償還。最終，你需要給他們打電話，跟他們說這件事，然后試著解決這個問題。

In today's podcast, we'll practice phrases for introducing the problem, clearly stating the details in a polite but firm manner, making an offer and proposing a solution. 在今天的播客中，我們將來練習解決這個問題的短語，清楚地用禮貌和肯定的方式來處理這樣的問題，提出一個解決問題的辦法。

The dialog features Marcy, who works for Computer Solutions. Marcy's company provided software and training for Jack Fountain's department at ATI Communications. Months have passed since Marcy submitted her first invoice, but no payment has been made. Now she's calling to find out why. First, she speaks with Donna in the Accounts Payable department. 對話的主角馬爾西的職責是解決電腦的故障。馬爾西的公司為ATI通信公司杰克源泉部門提供軟件和培訓。自從馬爾西開出第一份發票至今沒有收到付款。她現在需要打電話給客戶問明原因。首先，她要那個公司的負責付款的部門負責人唐娜交談。

Listening Questions:

1. Where does Jack think Marcy's invoice might be?
2. What are the payment terms that Jack agreed to?
3. What solution does Jack suggest?