This is the first in a two-part Business English Podcast lesson on softening negative replies – saying “no” politely.
這是有關"緩和否定回答"2節(jié)課中的第一節(jié)——也就是委婉地說“不”。

“No” is one of the strongest words in any language. Because it carries so much force, “no” is hard to say politely. Yet giving a negative reply, disagreeing or refusing a request are all things we have to do on a daily basis. So it’s important to learn how to say “no” in a way that enables you to maintain good relationships. In many cases this requires you to take a softer and more indirect approach. So today we’ll work on ways to soften negative replies in a variety of everyday situations.
“不”是任何語言中最有力的一個詞，因為它很給力，“不”很難禮貌地表達。但是給出否定的回答，不同意或是拒絕要求是日常生活中我們必須做的事，所以學會如何說“不”并讓你們保持良好的關系很重要。在許多場合，這需要你采用更委婉和間接的方法。所以今天我們來研究在各種日常情形中如何委婉地說“不”。

In the dialog we meet up again with Nicholas Fisher, the European sales director for Harper-Tolland6. He is flying into Kiev to support local sales staff by meeting with a large potential customer, Avitek. This is a Ukrainian company that manufactures cargo and firefighting aircraft. In our dialog, Nick is being met at the airport by Harper-Tolland’s sales manager in the Ukraine, Oksana Ivanchuk.
在對話中，我們會再次聽到Harper-Tolland 公司的歐洲市場銷售主管Nicholas Fisher。他正飛往Kiev去幫助當?shù)氐匿N售人員，他將會見一個潛在的大客戶Avitek。這是一家生產(chǎn)貨物和消防飛機的烏克蘭公司。在今天的對話中，Nick將和Harper-Tolland的銷售經(jīng)理會面。