16.信函與文件

常用應急場景

范例一：Mailing letters

Would you please mail these letters, Lucy?

Yes, Sir.

These two are urgent letters and should be sent by registered express airmail. Others are ordinary letters.

All right, who should I send them to?

It’s sent to Mr. Charles. I believe he is in London.

Ok, home or office address?

Office address, please. He might be at work when they arrive.

Should I enclose this commercial paper with these two letters?

Yes, it’s right.

范例二：Filing documents

Please tell me how to file things according to the concerned rules.

Well, all right. There are four points you should keep in mind when you file documents, information and other things.

What are they?

They are: keep the documents in chronological order, remove all the chips and pins, punch the documents evenly and place them in the folder.

And what is the most important point?

You should always remember that one customer on file is the rule.

范例三：Collecting relevant files

Would you like to copy the EX files and pass me the copy. There are some figures I want to check.

Here is the copy. Do you need anything else?

Yes, I also need all the letters we received from them.

Do you mean all the sales letters from them?

Yes, that’s right.

I’ll get them for you at once. And could I file the report for you?

Yes, but I need the report copied on transparency paper.

No problem.