評論
打印
本單元是關于投訴的對話
Tim: How can I help you sir?
Customer: It's about this watch.
Tim: What seems to be the problem?
Customer: The alarm doesn't work and the strap leaves a green mark on my wrist when I take it off.
Tim: Have you worn the watch in the shower perhaps sir?
Customer: No and I only bought it two weeks ago. It's still under guarantee but I must say, for the amount of money I paid for it, I'm very disappointed.
Tim: I'm so sorry you've been inconvenienced. Would you like a refund?
Customer: No, I'd rather have the watch replaced please.
Tim: Right, well, I'll just take down your purchasing details and we'll get this watch changed for you in no time at all.
Vocabulary (詞匯):
under guarantee (在擔保期內):
if something you buy breaks or stops working soon after you buy it, a shop or company promises to fix it or give you your money back
a refund (退款):
money that a shop or company gives back to you if you return something you bought from them
in no time at all (立刻):
soon
replace (更換):
change for another similar one
本單元的語言點是關于投訴，當你買的東西不盡人意或對獲得的服務不滿時，你可以投訴；你可以書面投訴，或直接致電有關個人或公司時口頭投訴，用英語投訴時，我們在投訴前一般會使用溫和的語言，比如我們通常會直接致函或致電投訴人表示歉意，因為打攪了他們。然后，我們開始投訴。最后，我們 要求對有關投訴進行處理，或要求得到賠償.
Complaining
You can complain when something you've bought or a service you've used isn't as good as you expected it to be. You can do this in writing or by speaking directly to the person or company
In English, we tend to soften our language (often by apologising for disturbing the person we're talking or writing to) before we start complaining. Then we make our complaint and finally we ask for some kind of compensation for our inconvenience or help with our problem
Here's some language to help you complain （以下是可以用于投訴的一些表達方式）:
Written complaints (書面投訴):
Usually written complaints use quite formal English:
I'm writing to complain about the poor quality of service we received in your hotel recently.
I wish to complain about the inconvenience and delay I experienced on my recent train journey from London to Brighton.
I was very disappointed when, after only two weeks, my washing machine broke down.
We ordered a blue sofa however you sent us a green one.
The first problem was that there weren't enough seats for our party to sit together and the second problem was that we had to wait more than an hour to be served.
We were promised a non-smoking room but when we arrived, we were told that your hotel didn't have any non-smoking rooms.
