Laundry Service 客房洗衣服務

　　經典對話 R=Room Attendant G=Guest

　　R: Housekeeping. May I collect your laudry?

　　G: Yes, it's in the laundry bag.

　　R: Thank you, ma'am. Is the laundry form in the bag?

　　G: Yes, by the way, how long does it take for dry-cleaning?

　　R: It usually takes two days.

　　G: Oh, dear. We are leaving tomorrow.

　　R: If you are in a hurry, we have a two-hour quick service with an extra charge of 50%.

　　G: Well, if that's the case.

　 常用句型百寶箱

　　1. 洗衣服務說明

　　1) Can you send someone to Room 2587 to pick up my laundry? 您能不能派人到2587房取我的送洗衣物呢？

　　2) I'd like to know how long your laundry service usually takes. 我想知道你們洗衣服務一般要多久時間。

　　3) For clothes received before 11:00 a.m., we'll deliver them to your room by 9:00 p.m. the same day; and for those received before 3:00 p.m., you may get them back by noon the next day. 您在早上11點之前送洗的衣物，我們會在晚上9點以前送回您房里；下午3點以前送洗的衣物，您會在第二天中午前收到。

　　4) I'm afraid it is too late for today's laundry. 現在恐怕已經過了今天的洗衣時間。

　　5) How about the rates? 收費是怎樣的呢？

　　6) The laundry forms and bag are on the top right-hand desk drawer. 洗衣單和洗衣袋在寫字臺的右邊第一個抽屜里。

2. 洗衣服務說明

　1)Please fill in the laundry form. 請填寫洗衣單。

　2)We will deliver it to your room by tomorrow noon. 我們會在明天中午之前送回您的房間。

3)We have a two-hour quick service. 我們有兩個小時的快速服務。

4)There is an extra charge of 50% for quick service. 快速服務要額外付50%的費用。

5) We can deliver it within 4 hours a t a 50% extra charge. 我們可以在4小時內送回，但要增收50%的費用。

6) Is this for pressing only? 這件只要燙干嗎？

7) I'd like this sweater dry-cleaned/washed by hand in cold water. 這件毛衣要干洗/用冷水手洗。

8) I'm sorry, but we don't have the special equipment necessary to clean leather. 很抱歉，我們沒有清洗皮料所需要的特別設備。

9) We don't have necessary facilities and we can't afford to take responsibility for any damage. 我們沒有所需要的設備。而且有什么破損，我們付不起責任。

3. 送洗衣物與洗衣單不符

1) There is a small problem with your laundry. 您要送洗的衣服有點小問題。

2) The items in your bag don't match up with the items on the laundry list. 洗衣袋里的衣物與洗衣單上登記的不符。

3) There should be three T-shirts in your bag, but there are only two. 您的洗衣袋里應有3件T恤，但這里只有2件。

4) There is a bra in your bag, but that isn't marked on the form. 您的洗衣袋里有一件紋胸，但是洗衣單上沒有標出來。

5) One sock is missing. 少了一只襪子。

6) I can't find them right now. Just send the laundry as it is. 我找不著了，就洗這些吧。

7) Could you fill out a new form, please? 請您重新填寫一張新表格好嗎？

8) Could you sign for the change? 請您在變更這里簽名好嗎？

4. 送洗服務投訴

1)Where is my laundry? 我送洗的衣物在哪里？

2) I haven't received my laundry yet. 我還沒有收到我送洗的衣物。

3)We'll check it right now. 我們馬上去查看這件事。

4) I checked my returned laundry, and found a shirt was missing.我檢查了一下送回的衣物，發現一件襯衫不見了。

5) Could you describe it? 您能描述一下它是什么樣的嗎？

6) We'll check if your laundry has come back yet. 我們檢查一下您的衣物是否已送還。

7) We'll bring it up to you as soon as we find it. 一旦找到您的衣物，我們會盡快還給您。

8) Here is your laundry. Sorry for delay. 這是您送洗的衣物，我們會盡快還給您。

9) We made a mistake while delivering your shirt. We are very sorry for the inconvenience. 您的襯衫被送錯了。非常抱歉給您帶來不便。

10) My suit came back and it looks terrible. 我的西裝送回來了，他看起來太糟糕了。

11) My sweater shrunk after you cleaned it. 我的毛衣洗后縮水了。

12) We'll take it back and clean it again. 我們會重新再洗一次。

13) May I take it back to the laundry? They may be able to restore it. 我把衣物送還洗衣部好嗎？他們可能可以修復的。

14) If you are still not satisfied when it comes back. We are responsible for the damage according to the record on your laundry list. 如果您仍然不滿意，我們將會根據洗衣單上的記錄予以賠償。