告知公司名并自我介紹

1. Franklin Company Personnel Department. 富蘭克林公司人事部。

2. Good morning Franklin Company, may I help you? 早晨好，富蘭克林公司。我可以為你服務嗎？

3. Personnel Department. This is Carol/Carol speaking. 人事部，我是卡洛。

注：辦公室電話最重要的就是禮貌，所以不論是接電話或打電話，都應該先報自己及公司的名字。

請問找那位

Who would you like to talk to/speak to? 請問找哪位？

他在忙線中

1. Her line is busy at the moment. Can somebody else help you? 她正在通電話，別的人可以幫你嗎？

2. He's on another line right now. 他現在正在接另外一個電話。

3. He's talking a long-distance call now, what can I do for you? 他正在接長途電話，有什么我可以幫你嗎？

4. Sorry, his line is busy. 抱歉，他正在打電話。

請你稍等一下

1. Could you hold a moment, please? 你能稍等一會兒嗎？

2. He'll be with you in a moment. 過一會兒他就會接你電話了。

3. Can you hold on, please? 你能稍等一會兒嗎？

4. Just a moment. He is on his way now. 請稍待一下。他馬上來接電話。

5. Hang on a second, please. 請稍等。

6. Could you hold on any longer? 你能再稍待一會兒嗎

讓你久等了

1. I'm sorry to keep you waiting. 抱歉讓你等待。

2. I'm sorry to have kept you waiting. 抱歉讓你久等了。

***有時候真的讓人久等時，說這句話會讓對方心平氣和一些。通常都會用完成式"to have kept you~"

3. Sorry for the delay. 對不起慢了一點。

現在不方便接電話

1. She has a visitor at the moment. 她現在有客人。

2. He is in a meeting now. 他正在開會。

3. I'm sorry, but he is unable to come to the phone now.很抱歉，他現在無法接電話。

4. I'm sorry, but I was just on my way out. Can I get back to you later? 很抱歉，我正好要出門。可不可以稍后再打給你。