Conversation One
M: Hi, Mandy. How's everything going?
W: Not too good, I suppose.
M: What happened?
W: Well, you know I moved out from Mrs. Henzer's nine months ago. [20]And all along I forgot to inform the registration office to get my address changed. Guess what? The library sent three reminder notices on the fines incurred on the overdue books and Mrs. Henzer kept the letters without returning them to the senders.
M: How did you find out?
W: Well, I went to the registration to get my transcript but they said [19]there are some outstanding fines that I have to settle before they can release it.
M: Then just pay the fine and you can get your transcript. What's the big problem?
W: Yeah, that's exactly what I thought, [19]but the fine came to $150 and that was a shock to me.
M: Ooh. That's a bit of a bite! Did you keep the book for long?
W: Guess what? I checked with the library and they told me three books are still outstanding. They're from 8 months ago. I thought I'd returned them.
M: Are you sure you returned the books yourself or did you get someone to do it?
W: [21]Well, hard to recall now since it was so long ago. At that time I was holding two jobs and had to juggle with school. [21]I really thought I had returned them.
M: Tell you what. [22]Why don't you go back to Mrs. Henzer's and see if the books are still there? Otherwise, you'll have to pay for the lost books and I'm sure they will cost more than $150.
W: [22]I guess that's the only choice I'm left with right now.

答案解析：
19. What problem does the woman have?
[C]解析：女士說因為她借書逾期未還，學校要罰款150美金，讓她覺得很吃驚，故選C。
20. Why didn't the woman receive the three reminder notices?
[A]解析：女士說她沒有去學校更新地址，學校寄信的地址是舊的，故選A。D項屬于強干擾項，但是對話說的是房東沒有把信寄回給學校，并沒有說扣留了女士的書。
21. Why can't the woman remember if she had returned the books?
[A]解析：女士說時間太久了，她已經不記得了，故選A。B項干擾性較大，女士說她當時很忙碌，但事實是她以為自己已經還了書，并不是因為忙碌而沒有還書。
22. How will the woman settle the problem?
[C]解析：男士建議女士去舊房東的屋子看看書是否在，否則就要買新書還，女士說這也是她現在唯一可以做的事情了，故選C。A項為強干擾項，A是男士提出建議后的假設，并不是建議本身，也不是女士認可的內容。