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Section B
Directions: In this section, you will hear 3 short passages. At the end of each passage, you will hear some questions. Both the passage and the questions will be spoken only once. After you hear a question, you must choose the best answer from the four choices marked A), B), C) and D). Then mark the corresponding letter on Answer Sheet 1 with a single line through the centre.
注意：此部分試題請在答題卡1上作答。
Passage one
Questions 16 to 19 are based on the passage you have just heard.
16
A) District managers. C) Sales directors.
B) Regular customers. D) Senior clerks.
17.
A)The support provided by the regular clients.
B)The initiative shown by the sales representatives.
C)The urgency of implementing the company^ plans.
D)The important part played by district managers.
18.
A) Some of them were political-minded.
B) Fifty percent of them were female.
C) One third of them were senior managers.
D) Most of them were rather conservative.
19.
A) He used too many quotations.
B) He was not gender sensitive.
C) He did not keep to the point.
D) He spent too much time on details.
Passage Two
Questions 20 to 25 are based on the passage you have just heard.
20.
A) State your problem to the head waiter
B) Demand a discount on the dishes ordered.
C) Ask to see the manager politely but firmly.
D) Ask the name of the person waiting on you.
21.
A) Your problem may not be understood correctly.
B) You don't know if you are complaining at the right time.
C)Your complaint may not reach the person in charge.
D)You can't tell how the person on the line is reacting.
22.
A) Demand a prompt response.
B) Provide all the details.
C) Send it by express mail.
D) Stick to the point.
23.
A) Fashion designer.
B) Architect.
C) City planner.
D) Engineer.
24.
A) Do some volunteer work.
B) Get a well-paid part-time job.
C) Work flexible hours.
D) Go back to her previous post.
25.
A) Few baby-sitters can be considered trustworthy.
B)It will add to family's financial burden.
C)A baby-sitter is no replacement for a mother.
D) The children won't get along with a baby-sitter.
