評論
打印
Conversation Two
W: Good morning. This is Jenny speaking. What can I do for you?
M: Hi, I am calling to complain about the mobile phone I bought from you. I cannot send any short messages to my friends. Sometimes I cannot even receive incoming calls and it always gives others a busy signal. Do you know what the problem could be?
W: Could you please tell me how long this has been happening?
M: How long? Is that the point?
W: Sir, I ask that because it will likely tell me whether the problem is with your equipment or reception.
M: Ok, I get it. Just three days ago. Initially I thought it could be the mobile’s problem but then I realized it was probably caused by the signal.
W: Could you please give the serial number of your mobile phone, so I can check whether there is any problem with the mobile phone itself?
M: Sorry, where is it?
W: The number is on the warranty card and 08381 begins the sequence.
M: Just a minute. Let me see …. Aha, it is 08381823923.
W: Thank you. Please hold and I will get back to you in a minute.
W: Sorry to keep you waiting Sir. I have checked your mobile’s status and everything is fine. It is said by our engineer that it could be due to our network upgrading and your number could be affected. Our apologies for any inconvenience brought to you.
M: Then how long do I have to wait till the signal returns to normal?
W: Well, a couple more days. I tell you what, I will give your feedback to our support center and if the problem still exists after two days, please give us a call and we will help you solve it.
M: Ok, thanks for your help and I really hope I won’t need to call you again for that.
