[pause]
Now listen, and fill in the spaces.
Woman: Personnel …
Man: Hello, it’s Tim here, from Finance.
Woman: Hi, Tim.
Man: I’ve had a letter from the tax office about a student who worked here last summer – I wonder if you could look him up in your records.
Woman: Sure, what’s the name?
Man: The surname’s Jaye. First name Stephen.
Woman: How does he spell his surname?
Man: J-A-Y-E. Got that?
Woman: Oh yes, here we are … live at a hundred and eighty-three School Road, Barnfield…
Man: Yes, that’s the one.
Woman: And you say he was working in Finance?
Man: Uhm, Customer Service, actually.
Woman: Aah – they had lots of students working for them last summer.
Man: Well, the tax people want to know his exact job title – I’m not sure why.
Woman: Mm, let me see … He was an office assistant.
Man: Right, got that. They also want to know about his monthly earnings.
Woman: Let’s have a look … five hundred and thirty-eight pounds seventy a month … Oh, sorry, he was a scale one, so that’s four hundred and fifty-seven pounds sixty. Anything else?
Man: That’s fine. Thanks. I’ll send them the information today…

[pause]
Now listen to the recording again.
[pause]
Conversation Two. Questions 5 to 8.
Look at the note below.
You will hear a man describing a problem with an order.
You have 15 seconds to read through the note.
[pause]
Now listen, and fill in the spaces.
Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you?
Man: Hello, This is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationery you’re printing for us.
Woman: I’m afraid Steven’s away until Friday.
Man: Oh-you see I’m not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.