Supply
　　Describing product features
　　1. Listening Listen to the phone call about the supply of some office shelving systems. As you listen fill in the missing information on the specification sheet.
　　Listening task
　　A：Good morning. I'm phoning to enquire about your office shelving system...code number SS007.
　　B：Oh yes, what would you like to know?
　　A：Well. I'd like to check on the dimensions first-make sure that they'll fit. First of all, how wide are they?
　　B：Just a moment, sir, I'll get the specifications... you asked about the width... yes, the standard unit is 3.5 meters wide.
　　A：And the height?
　　B：They're 2 meters high with flexible positions for the shelves.
　　A：How many shelves can actually be fitted?
　　B：Really as many as you like, but normally five.
　　A：I see. I need to know how much they stick out-in other words, how deep are they?
　　B：They're 30 centimeters deep.
　　A：Thanks, that's the dimensions. Now, what about delivery?
　　B：Well, it depends how far you are from our warehouse.
　　A：We're about ten miles from the center.
　　B：I see-well, that's in our free delivery area, so there'll be no extra charge for delivery.
　　A：Good. Actually, what I meant was how long does it take after I place an order?
　　B：I see, sir. We guarantee delivery within two weeks.
　　A：Good. Well, we're interested in ten of your standard units for a suite of offices. How much do you charge?
　　B：Well, the unit cost is ₤98 but in view of the size of the order, we can offer a 5 per cent discount... just a moment, I'll just do the figures... yes, that comes to ₤931-let's round it off and call it ₤930.
　　A：That sounds reasonable. Finally, what sort of guarantee do you offer?
　　B：Well, these units are extremely sturdy and reliable. There's the usual one-year guarantee but they have an average life of at least 20 years...
　　Dimensions
　　Width ____________________________
　　Height _____________________________
　　Depth _____________________________
　　Delivery
　　Cost ______________________________
　　Time ______________________________
　　Price
　　Unit price ___________________________
　　Discount price for 10 units ______________
　　Guarantee Period _____________________
　　Average life _________________________
　　2. Presentation
　　In the telephone conversation the speakers discussed.
　　# dimensions
　　# time
　　# cost
　　Here is some of the language you heard.
　　2.1 Dimensions
　　Questions: How wide are they? (note the adjective form)
　　 What's the width? (note the noun form)
　　 How high are they?
　　 What's the height?
　　Answers: They're 3.5 meters wide. (note the position of the adjective)
　　 The width is 3.5 meters.
　　 They're 2 meters high.
　　 The height is 2 meters.
　　2.2 Time
　　Question: How long does it take after ordering? (note the verb)
　　Answer: It takes two weeks.
　　2.3 Cost
　　Questions: Howmuch is it?
　　 How much does it cost?
　　 How much do you charge?

Answers: It's ₤98.
　　 It costs ₤98.
　　 We charge ₤98.
　　 3. Controlled practice
　　 A. Complete the following table. Use a dictionary if necessary. The first one has been done for you.
　　 Noun form Adjective Opposite adjective
　　 width wide narrow
　　 long
　　 depth
　　 low distance
　　 speed
　　 reliability
　　 B. Ask questions about the technical and commercial specifications of the printer above. In all cases, use an adjective form with How.
　　1． The width of the printer How wide is it?
　　2． The depth of the printer _________________________________?
　　3． The speed of the printer _________________________________?
　　4． The time to deliver ______________________________________?
　　5． The cost of delivery _____________________________________?
　　6． The reliability of the printer ________________________________?
　　7． The length of the cable __________________________________?
　　8． The length of the guarantee period _________________________?
　　9． The cost of the printer ___________________________________?
　　10． The distance to the nearest service center _________________?
　　課文注釋及詞匯講解
　　* enquire 詢問，詢價
　　eg. A customer enquired about the price of our new product in his letter.
　　有位客戶來信詢問新產品的價格。
　　* office shelving system 辦公室排架設備
　　* code number 貨號，商品號
　　* check on 查明，核實
　　eg. I'd like to check on the dimensions first.
　　我想先查一下尺寸大小。
　　* specification 規格[注意：用復數形式]
　　* standard unit 標準件，標準單位
　　* fir 安裝，為……提供設備
　　eg. How many shelves can actually be fitted?
　　實際上能安幾層架子？
　　The room is so narrow that the machine won't fit in.
　　房間太小了，機器安不下。
　　* stick out 突出，伸出
　　eg. The lumber is so long that part of it sticks out of the desk.
　　要料太長了，有一部分都伸到甲板外面去了。
　　* centimeter 厘米
　　* delivery 交貨，送貨，運貨
　　eg. time of delivery 交貨期
　　 make delivery of 交貨
　　 take delivery of 提貨，收貨
　　* depend 因……而定，取決于……[常與介詞on連用]
　　eg. Delivery costs depend on how far you are from our ware house.
　　送貨費用取決于貴公司到我們倉庫的距離。
　　* center 市中心]
　　* free 免費的
　　eg. free delivery 免費送貨
　　* extra 額外的
　　eg. an extra loss 額外損失
　　* charge 費用， 收費
　　eg. How much do you charge for delivery costs?
　　收多少送貨費？
　　* place an order 訂貨
　　eg. I'd like to place an order for ten cars.
　　我想訂購10輛汽車。
　　* guarantee 擔保，保證
　　eg. What sort of guarantee do you offer?
　　你們提供什么樣的擔保？
　　We guarantee delivery within two weeks.
　　我們保證兩周交貨。
　　There is a usual one-year guarantee for our TV sets.
　　我們生產的電視機通常保修一年。
　　We guarantee satisfaction to customers.
　　我們保證令顧客滿意。
　　* in view of 鑒于，由于，考慮到
　　eg. In view of our relationship, we would offer you a discount of 5%.
　　考慮到雙方的關系，我們愿提供5%的折扣。
　　* do the figures 計算一下數目
　　行為動詞do與不同的賓語搭配會有不同的含義，翻譯時一定要靈活。
　　eg. They did London in five days.
　　他們花了五天時間游覽倫敦。
　　I have to do ten copies.
　　我得抄10份。
　　* How long does it take (sb.) to do ...?(某人)做……要多長時間？
　　eg. How long does it take to deliver the goods by ship?

　這批貨船運要花多長時間？
　　* come to 達到，總計為
　　eg. The total price comes to ₤100.
　　價格總計達到100英鎊。
　　* round ... off 將……[數字]取整，四舍五入
　　eg. If we round ₤931 off, we get ₤930.
　　將931英鎊取整，得930英鎊。
　　* reliable 可靠
　　* average life （商品）平均使用壽命
　　shelf life 儲存期限，貨架壽命
　　* product features 產品特征
　　* personal computer 個人電腦[簡稱PC]
　　* sheet 單，表
　　eg. quotation sheet 報價單
　　# 補充說明：
　　首先補充一下小數的讀法。請看下例：
　　1.1 = one point one
　　1.25 = one point tow five （而不是one point twenty-five）
　　1.375 = one point three seven five
　　1.01 = one point o one
　　0.5 = o point five /point five
　　另外，在實際業務中，我們常常不用表示長、寬、高的詞， 而簡單地說成"33 X 24 X 10 cm"，讀thirty-three by twenty- four by ten centimetres".這里的"by"即乘號的讀法。
　　此外，在許多地方度量衡的單位不用公制而是用英制，請看下面的例子：
　　1 in. [one inch] 一英寸
　　2 in. [two inches] 二英寸
　　1 yd. [one yard] 一碼
　　2 yd. [two yards] 兩碼
　　1 ft. [one foot] 一英尺
　　2 ft. [two feet] 兩英尺 [注意：英尺的復數形式為feet]
　　one mile 一英里
　　two miles 二英里
　　Unit 6
　　聽力譯文：

A：早上好。我來電話是想詢問一下貴公司的辦公室排架設備……商品號為 SS007。
　　B：哦，您想了解什么？
　　A：嗯，我想先核實一下尺寸大小--以保證合適。首先，有多寬？
　　B：請稍候，先生，我找一下規格表……您問的是寬度……標準件3.5米寬。
　　A：高度呢？
　　B：2米高，積壓層架子的高度可以調整。
　　A：能裝多少層架子？
　　B：您想裝多少都行。但通常是5層。
　　A：明白了。我想知道它們突出來多少--或者說，多深。
　　B：30厘米深。
　　A：謝謝。那交貨情況怎么樣呢？
　　B：嗯，那取決于你們離我們的倉庫有多遠。
　　A：我們離市中心大約10英里。
　　B：我知道了--嗯，那是在我們的免費送貨區，所以送貨不另外收費。
　　A：好。實際上我剛才想問訂貨后多長時間能交貨。
　　B：明白了，先生。我們保證在兩周內交貨。
　　A：很好。我們有意訂購10套標準架來配給一級辦公室。價錢是多少呢？
　　B：嗯，單價為98英鎊。但鑒于訂貨較多，我們給5%的折扣……請稍候，我計算一下……嗯，一共是931英鎊--咱們取個整數，就930英鎊吧。
　　A：聽起來很合理。最后一個問題：你們提供什么樣的擔保？
　　B：嗯，這些排架都非常結實。保修期通常為1年，可是它們的平均使用壽命至少20年……
　　Exercises-A
　　選出合適的詞完成下列句子。
　　order, cost, enquire, free, dimensions, charge, guarantee
　　1. Good morning. I'm phoning to _____about your personal computers.
　　2. You asked about the ___. They are 3.5 meters wide, and...
　　3. You're in our ___ delivery area, so there'll be no extra ___ for delivery.
　　4. We ___ delivery within two weeks after you place an ___.
　　5. It ___ us $5.8 to make one unit, but we only ___you $6.
　　Exercises-B
　　從給出的句子a-l中選出合適的句子填在(1)-(12)中，完成下面的對話，有幾個已經做出。
　　A：Carstairs Ltd.
　　B：Could I speak to Mr. Cooper, please? Ray Cooper.
　　A：(1)
　　B：Oh, that's a pity.
　　A：(2)
　　B：Yes, I'd like to place an order for some printers.
　　A：(3)-d.
　　B：Hello, is that Mr. Winchester?
　　C：(4)
　　B：I'm ringing from Computer Sales Ltd. We'd like to order some 517 printers.
　　C：(5)
　　B：(6)-k
　　C：Oh yes, until the end of the year.
　　B：(7)-h
　　C：You've done business with us before, haven't you?
　　B：Yes, and this is our second order for this type of printer.
　　C：(8)
　　B：(9)-b
　　C：Oh, we don't normally go over 10%.
　　B：(10)
　　C：I see. Well, I'd better confirm that with him.
　　B：(11)
　　C：Yes, Computer Sales Ltd, you said. And your name is。。。?
　　B：Fowles, Trevor Fowles.
　　C：(12)
　　a. I see. How many would you like?
　　b. We're thinking in terms of 12.5%.
　　c. Yes, do that and then perhaps you'll call me back.
　　d. I'll put you through to Mr. Winchester, then.
　　e. I'm afraid he's not in yet.
　　f. Right, Mr. Fowles. You'll be hearing from us later in the morning.
　　g. Yes, but we had 7.5% last time and Mr. Cooper said it would be 5% higher for a repeat order.
　　h. What discount would you offer on an order for 100?
　　i. Speaking.
　　j. That's good. We give a better discount on a repeat order.
　　k. Well, it depends on your terms. Is your May pricelist still valid?
　　l. Is it about an order?

Exercises-C
　　請用括號里的詞或短語翻譯下列句子。
　　1． 我打電話是想問一下貴公司的辦公室存檔設備的情況。(enquire about, office filing system)
　　2． 我想先核實一下尺寸大小。(check on, dimensions)
　　3． 標準件為3.5米寬。(standard unit, wide)
　　4． 實際上能安裝幾層架子？(fit)
　　5． 我需要知道它們突出來多少，換句話說，有多深。(stick out, in other words, deep)
　　6． 運費取決于收貨人到我們倉庫的距離。(depend on)
　　7． 我們離市中心大約十英里。(centre)
　　8． 那是我們的免費送貨區，因此不另收費。(free, extra charge)
　　9． 我們保證兩周內交貨。(guarantee)
　　10． 鑒于訂貨較多，我們給5%的折扣。(in view of, size of the order, offer)
　　11． 通常有1年的保修期，但這種打印機的平均使用壽命至少10年。(one-year guarantee, average life)
　　Exercises-D
　　請按提示完成下列兩個對話。
　　1.
　　Thickness: 3.7cm Wide: 75cm Length: 196cm
　　A：Can you give me the Measurements? How ___ is it?
　　B：It's 0.75 metres wide.
　　A：And the ___ ?
　　B：1.96 metres.
　　A：And what is the ___ ?
　　B：It's 3.7 centimetres ___.
　　2．
　　Long: 40cm High: 30cm Wide: 16cm
　　A：What are the dimensions of the box?
　　B：It's about 40 centimetres ___, 30 centimetres ___ and 16 centimetres ___.
　　A：I see. And how much does it ___?
　　B：The ___ is about 10 kilos.
　　Translation
　　沃爾特先生來到一家辦公用品公司。他想為新的會議室訂購會議桌椅。
　　沃：我想問一下訂購會議桌椅的情況。
　　店員：哦，你想了解哪些情況？
　　沃：按我們提供的尺寸和要求訂做，多長時間可以交貨？
　　店員：我們先看一下你的具體要求和訂做數量吧。 沃：當然會議桌要8米長，2米寬，1.2米高。
　　店員：那椅子呢？
　　沃：要貴公司的標準件，貨號FAC517，但顏色要改成黑色。要20把。