1 Your subject line needs to clearly state what's inside the email

標(biāo)題欄必須符合清晰原則，簡(jiǎn)明扼要提示郵件內(nèi)容。

2 What will happen in the future

一定要清楚地告訴客戶將要發(fā)生的事。從客戶的角度考慮為題，提升客戶的感知度，是商務(wù)溝通重要的技巧之一。

3 The purpose of this email

郵件發(fā)送的主要目的。要開門見山，簡(jiǎn)明明了，突出重點(diǎn)。

4 Time and time duration

告訴客戶什么時(shí)間發(fā)生，以及持續(xù)時(shí)間。讓客戶了解進(jìn)度在什么時(shí)候發(fā)生，這樣他們就可以采取積極的防御措施，以免給客戶帶來被動(dòng)。

5 Contact information

聯(lián)系方式。這是商務(wù)郵件中最重要的一項(xiàng)內(nèi)容。保持與客戶有效的溝通，不能遺漏公司的重要信息。

舉例

Subject:Scheduled Production Environment for Saturday

October 31

Dear Partners,

The company's Production environment will be taken offline on Saturday , Oct 31 2010 for a scheduled maintenance . A complete list of the changes being made in this maintenance can be found at following URL

Date :Saturday , Oct.31,2010

Time :2300hrs~2400hrs

Duration:1 hour

Purpose:Software Upgrades

Please note that during this maintenance period , our company's Customer Center will be offline.

If you require additional details regarding this maintenance, please contact us via email at

Best Regards ,

Tom Moore

Customer Service