Lesson One

Formal Verbal Communication in Business I

正式商業(yè)交流 (1)– 研討會

　　Part I Objectives

　　☆ Procedures of Seminars Leading and Commonly Used Sentence Structures
　 　　研討會各個程序及常用句型

　　☆ Questioning Techniques
　　　 提問技巧

　　☆ A Leader and A Good Listener, At the Same Time
　　　 做好的聽眾，做好的領(lǐng)導(dǎo)者

　　☆ Giving Criticism
　　　 提出批評觀點的技巧

　　Part II The How-Tos

　　Leading Seminars/ Questioning Techniques

　　☆ General procedures of a seminar/lecture

　　1) Self-introduction

　　2) Introduction of Topic

　　3) Describing sequences and timing

　　4) Highlighting information

　　5) Involving the audience

　　6) Giving instructions

　　7) Checking understanding

　　8) Asking questions

　　9) Clarifying questions

　　10) Evading questions

　　11) Inviting comments

　　12) Interrupting

　　13) Transitions

　　14) Reformulations

　　15) Closing

　　☆ Language Reference

　　Self-introduction 自我介紹

　　Good morning, I'm ---- and I've been invited to give this talk/ presentation / lecture because---

　　I have done research in / I have a special interest in / my experience is in

　　Introduction of Topic 話題介紹

　　In my presentation/talk/lecture today I shall be dealing with---

　　The subject of my ---- today is ----

　　What I'd like to do today is introduce/suggest/ analyse/ describe / explain

　　My topic/subject today is ---

　　I shall be dealing with 2/3/4…. main areas/topics/subjects today

　　Describing Sequences and Timing 程序介紹與時間安排

　　First I want to /spend a few minutes outlining ---/remind you of the background to/summarise the ----/explain---/ present---

　　Next I shall---/after that I will take the opportunity of describing---/

　　Then we'll look at---

　　Finally I want to---

　　Highlighting Information 重點介紹

　　(Rhetorical questions)

　　So, what does that mean?/How can we interpret this?/What's the explanation for this?/What are the implications of these findings?

　　(Change of focus)

　　What that tells us is/What I'm suggesting is/What is clear is that

　　(Introducing auxiliary verb)

　　So clearly we do need to--/Obviously they did understand that---/ Of course you do wan to know why---

　　Involving the Audience 聽者的參與

　　Let's have a show of hands, how many of you agree with ----

　　I'm sure we all know what it's like to---

　　Let me ask you spend a couple of seconds thinking about---

　　Well, what would you do, I wonder---

　　Just look around the room and take a note of /how many men are wearing a tie---/how many people are wearing jeans---/the average age of the participants

　　Giving Instructions 給予指示

　　For this exercise, we are going to work in pairs: groups of 3/4/5

　　Make a note of these words/figures

　　Read the paragraph on page ---

　　Please note that I shall be timing the exercise and you have exactly 7 minutes

　　Now complete the questionnaire and put your name in the top left-hand corner

　　Checking Understanding 隨時觀察聽者反映

　　Is everyone with me so far?

　　Are there any questions at this stage?

　　Would anyone like me to run through that again?

　　If you have any problems with the detail, don't worry because all the information is in your handout