以積極的態(tài)度開(kāi)始

和你正在進(jìn)行商務(wù)談判的人可能會(huì)是你的商務(wù)競(jìng)爭(zhēng)者。要和競(jìng)爭(zhēng)者進(jìn)行有效果的商談重要是是之前積極的語(yǔ)氣，建立互相能克服差別的信心。例如，"The United States and Russia, England and France, and Germany and France are all former competitors who became allies. If they could do it, so can we."

應(yīng)付不道德的應(yīng)聘者

可能你會(huì)遇到會(huì)使用各種丑陋的商談技巧的人。應(yīng)付這些不道德表現(xiàn)的方法不該是正面的沖突，而要顯示的品格。例如，如果你感到別人一直在撒謊或是在欺騙你，你就可以說(shuō)，"I've come to trust you completely, but on this issue I sense some holding back."

使用有效的問(wèn)訊方式

有效的詢問(wèn)方式是成功商談的支柱。這能給雙方衡量各自對(duì)關(guān)鍵問(wèn)題態(tài)度以及目標(biāo)和期望值的機(jī)會(huì)。最初用自由開(kāi)放式的問(wèn)題能讓雙方收集這些信息的機(jī)會(huì)。例如，你可以問(wèn)，"What are you hoping to achieve today?"

從得罪別人恢復(fù)過(guò)來(lái)

在商談進(jìn)程中的一定階段可能會(huì)引起一定的沖突，因此知道如何從這樣的事件中恢復(fù)關(guān)系非常的重要。要這樣做的一種方式是將那些可能引起沖突的話語(yǔ)轉(zhuǎn)成積極的語(yǔ)氣。例如，"If I seemed sharp a few moments ago, be assured that it was only due to my determination to make this work."

表示出謙卑

商談是雙向的交流，因此能避免卡在一連串的"I'm right, you're wrong,"處境中為佳。對(duì)你正在談判的人表現(xiàn)出謙恭和尊重，不要假裝你有所有的答案，公開(kāi)讓他們也控制一些問(wèn)題的決定權(quán)。例如，"That's more your area of expertise than mine, so I'd like to hear more."

從商談破裂中恢復(fù)過(guò)來(lái)

當(dāng)商談破裂導(dǎo)致憤怒，怨恨或是簡(jiǎn)單的拒絕傾聽(tīng)，那就要小心注意試圖重新回到有效的對(duì)話。承認(rèn)錯(cuò)誤并表示出你仍舊愿意繼續(xù)商談這樣將有助于談判重新獲得平和的氣氛。例如，你可以說(shuō)，"What happened last week was unacceptable as it was unintentional. Shall we move on?"