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Carlos Mateos Jr., whose family owns 21 stores near Washington, D.C.,
小卡洛斯·馬泰奧斯的家人在華盛頓特區附近擁有21家店面，
says Easterbrook's modernization has succeeded in attracting new customers to his restaurants, but revamping everything simultaneously was a burden.
他說，伊斯特布魯克的現代化模式已經成功地把新顧客吸引到他的餐廳，但同時對一切進行改造又是一個負擔。
About a quarter of his franchises still need to be remodeled.
他的特許經營權中有四分之一仍需改造。
"There's training that's involved.
“這涉及到培訓，
We have to get the employees ready for it—mobile order and pay and Uber Eats and kiosks.
我們必須讓員工為使用手機下訂單、付費、Uber Eats送餐業務和訂餐亭做好準備。
All these different things are happening at the same time, and it really took a toll on us."
所有這些不同的事情同時發生，這確實對我們產生了負面影響。”
Adding an Uber Eats counter for delivery, touchscreen kiosks, modern furniture,
麥當勞表示，增加Uber Eats送餐業務柜臺、觸摸屏式點餐廳、現代化家具，
and power outlets to charge mobile phones means franchisees incur additional costs from $160,000 to $750,000 per restaurant, McDonald's has said.
以及為手機充電的電源插座，這些都意味著加盟商每家餐廳要承擔16萬至75萬美元的額外費用。
Blake Casper, a Tampa-based franchisee who operates more than 60 McDonald's and founded the National Owners Association last fall to resist Easterbrook's amelioration plan,
總部位于坦帕的特許經營商布萊克·卡斯珀經營著60多家麥當勞餐廳，并于去年秋天成立了全國業主協會（National Owners Association），
would theoretically have to fork over at least $5 million to make the CEO's dream a reality.
以抵制伊斯特布魯克的改進計劃。理論上，他必須拿出至少500萬美元，才能實現這位CEO的夢想。
"I would like to make the kitchen as stress-free as it possibly can be," says Eli Asfaw, who operates seven franchises in the Denver area.
在丹佛地區經營7家專賣店的伊萊·阿斯法烏表示：“我想讓廚房盡可能地沒有壓力。”
For a start, scaling back rollouts mandated by the company, such as all-day breakfast, would "make it easier for us to keep people and make our people happy."
首先，縮減全天早餐等公司強制推出的商品，將“讓我們更容易留住顧客，也能讓員工快樂。”
Asfaw also says the remodeling plan has heaped pressure on owners,
阿斯法烏還表示，改造計劃給業主帶來巨大壓力，
from financial headwinds to the tight window in which the company wants the upgrades to be completed.
從財務方面的阻力到公司希望完成升級的緊張狀況。
