評論
打印
Computer problem
電腦問題
I had been doing Tech Support for Hewlett-Packard's DeskJet division for about a month when I had a customer call with a problem I just couldn't solve. She could not print yellow. All the other colors would print fine, which truly baffled me because the only true colors are cyan, magenta, and yellow. I had the customer change ink cartridges，delete and reinstall the drivers. Nothing worked. I asked my coworkers for help; they offered no new ideas. After over two hours of troubleshooting, I was about to tell the customer to send the printer in to us for repair when she asked quietly, "Should I try printing on a piece of white paper instead of yellow paper?"
我在惠普公司打印機部做技術支持工作已經有一個月了，有一天我接到一位客戶的電話，她的問題我沒辦法解決。她的問題是：打印機不能打出來黃色，但是其它顏色都正常。這讓我覺得很納悶，因為三原色就是藍、紅、黃。我建議客戶更換墨盒、刪了驅動程序然后重新安裝，但是都沒有效果。我咨詢同事們，他們也不知道該怎么辦。經過兩個多小時的交涉，我打算讓客戶把打印機寄給我們，這時候她平靜地說了一句：“我是不是應該把這張黃紙扔了換一張白紙再打印試試?！?/P>
