When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s (36) ______for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will (37) ______results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her (38) ______, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, (39) ______ he or she has a just claim.
Consumers should complain in (40) ______ whenever possible, but if they cannot get to the place of purchase, it is (41) ______ to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but (42) ______, and especially when the consumer can demonstrate what is wrong with the item in (43)_________. If this cannot be done, (44) ______________________________________..The store manager may advise the consumer to write to the manufacturer. If so, (45) _______________________________________. But if a polite complaint does not achieve the desired result, the consumer can go a step further. (46)_________________________________________________.
答案及解析： Section C
36.【解析】claim。從manufacturer’s這個所有結構可知所填詞為名詞，而且可以和介詞for搭配。另外，live up to和所填詞構成動賓搭配，live up to意為 “遵守(諾言、原則等)，符合”。句中的or表示：faulty和or后面的部分是選擇性并列關系。那么，consumer買的商品可能有瑕疵或者不像manufacturer標榜得那么好。claim作名詞時常和for搭配，for后面的it指代的是an item。
37.【解析】produce。空前will限定所填詞為一原形動詞，并在句中作謂語，和results構成動賓搭配。主語this action是指上句中的present the guarantee at the store of purchase，在很多情況下，這種方式都比較有效。表示“產生好的效果”的搭配有produce / bring about / bear / give / yield (good) results。
44.【答案】the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements
【Main Points】the consumer will succeed by presenting specific information，but not by making general statements
45.【答案】the consumer should do this, stating the complaint as politely and as firmly as possible
【Main Points】the consumer should do this, stating the complaint politely and firmly
46.【答案】She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers rights
【Main Points】She or he can threaten to accuse the seller or report the seller to an organization responsible for protecting consumers rights
